DonateTerms and Conditions of Service
Pro-Passion Projects Ghana
Please read the Terms and Conditions of Pro-Passion Projects carefully before making any payments. By making your payment, you confirm your acceptance of, and agree to be bound by the following Pro-Passion Projects Terms and Conditions of Service:
All prices referenced are in GBP.
‘Volunteer’ refers to the customer of Pro-Passion Projects who has applied to participate in a volunteer program.
Local Team’ refers to the local coordinator who facilitates the volunteer program in Ghana. Pro-Passion Projects reserves the right to refuse acceptance to any application.
The volunteer certifies that all information provided to Pro-Passion Projects relating to their personal background, qualifications, experience, medical history, and current state of health is accurate and truthful, and that no information relating to the aforementioned areas is withheld.
Pro-Passion Projects accepts no liability for errors or omission of information provided by the volunteer.
Pro-Passion Projects reserve the right to remove a volunteer from their program, without entitlement to refund or compensation, if it becomes apparent that untruthful, inaccurate or incomplete information was provided by the volunteer in their application or through communications with Pro-Passion Projects Destination Expert or staff, or if relevant information was withheld, or for any other reason by giving notice to the volunteer.
Travel and Documentation
The volunteer is solely responsible for arranging and paying for their own travel to and from Ghana.
Pro-Passion Projects will cover all your local transport from accommodation to placement and back as well as weekend tour transport costs.
It is also the responsibility of the volunteer to apply for his/her visa, while Pro-Passion Projects support with advice and guidance, invitation, host and legitimacy letters from Ghana to help you apply for your visa.
Insurance
Volunteers should arrange their own travel insurance.
Pro-Passion Projects will ensure that the insurance covers
- The project the volunteer is undertaking
- Medical emergencies
- Repatriation
- Personal accident
- Loss of luggage
- Personal liability
- Covid
Travel insurance is mandatory for each volunteer, and the volunteer must purchase this prior to departing on the trip.
This must cover your entire travel period.
Pro-Passion Projects may, at its sole discretion, offer custom Options to a volunteer or group of volunteers and terms agreed to in any custom Option will apply to that volunteer or group of volunteers.
Where a group of seven (7) or more people is volunteering with Pro-Passion Projects, the group leader must register ahead of other group members in order to secure the group’s start dates and plans. Group members must then apply and register no less than sixty days before the program starts. Group members who register less than sixty days before the program start date may be excluded from the program, unless approved by Pro-Passion Projects.
All project fee payments attract a non-refundable 5% transaction fee to cover international banking fees.
Project Fees
Participation on a volunteer project requires full payment of the relevant Project Fee sent to you after you apply.
Pro-Passion Projects reserves the right to revise Project Fees at any time and any fee revisions will be made via email.
Project Fees are due no later than thirty days prior to the beginning of the volunteer project placement. Failure to make this payment can result in a loss of volunteer placement with no refund.
All Project Fees and payments for additional services attract a non-refundable 5% transaction fee to cover international banking fees.
Add-ons
Any additional in-country activities or upgrades booked and paid for through Pro-Passion Projects in addition to the volunteer’s Project, including extra or different accommodation, lessons, courses and experiences are deemed “Add-ons”.
If canceled, Add-ons are non-refundable once payment has been made but may be held as a credit on a case-by-case basis depending on the cancellation terms of the local Add-on provider.
Program Cancellation
Should a volunteer be registered on a program that is subsequently closed, withdrawn, or otherwise made unavailable by Pro-Passion Projects prior to their scheduled start date, the volunteer may elect to:
Change to a different program free of charge, subject to availability and the payment of any incremental fee should the new program’s fee be higher than the original program’s fee. No refund will be paid if the new fee is lower than the original fee.
Retain the full value of all fees paid as a credit in their name for up to twelve (12) months from the earliest registered program start date.
Accept a refund, subject to Pro-Passion Projects standard refund policies.
Pro-Passion Projects maximum liability in all situations will be the fees paid to Pro-Passion Projects by the volunteer. No compensation will be given for any other costs incurred by the volunteer in relation to the program, such as flights.
Payments & Refunds
All Pro-Passion Projects fees are priced in GBP British Pounds, where a volunteer decides to make payment in a different currency, the conversion rate applied on payments and any eligible refunds will be based on the exchange rate charged by our payment provider (plus a conversion fee) at the time the payment or refund is processed. Therefore, in situations where the original payment is fully or partially refunded, the actual amount refunded in the volunteer’s chosen currency may be less than the original payment amount. Refunds will not exceed the original amount paid.
Payments made using a credit can only be refunded as a credit (where eligible). No cash refunds will be made for payments made with credit.
International banking transaction fees are non-refundable in all circumstances.
Risk
The volunteer acknowledges and accepts the responsibilities and risks associated with their choice to travel to temporarily reside in and provide volunteer services in a foreign country. Such travel and volunteer work can be hazardous and involves a certain degree of risk, inherently dangerous activities and personal perils to the volunteer, both foreseen and unforeseen, all of which are fully accepted by and solely assumed by the volunteer. Therefore, Pro-Passion Projects, including any and all of its employees, managers, directors, shareholders, host families and independent local teams (together, the “Pro-Passion Projects Related Parties”), is not liable and disclaims all liability, to the maximum extent permitted by law, for any loss or harm the volunteer or associates may suffer, including but not limited to loss caused directly or indirectly by:
- Personal injury;
- Emotional injury;
- Death;
- Illness or disease;
- Damage to or loss of property;
- Natural disasters;
- Hostage situations; or
- War or terrorism.
In the event of a suspected or potential outbreak of any infectious disease on the program, among close contacts, or in locations recently attended by the volunteer then the volunteer agrees to undertake any testing required at their own cost. Should the volunteer refuse to undertake such testing, the Local Team is entitled to dismiss the volunteer from the program and remove them from their accommodation at any time without refund and put in place other measures to protect the health of other volunteers and the local community.
Non-discrimination
Pro-Passion Projects strictly adheres to a non-discrimination policy of not denying any person access to, or participation in or the benefits of, or be discriminated against in any service, program, course or facility on the basis of race, color, creed, religion, age, sex, sexual orientation, gender identity or expression, national origin, ancestry, disability, pregnancy, marital or parental status, physical condition or developmental disability. Volunteers will only be advised against participating on a volunteer program if it poses a risk to their safety as a result of local cultural attitudes or if the physical environment and/or program activities are not suitable for the volunteer based on the information they have provided to us.
Pro-Passion Projects volunteers must agree to abide by this non-discrimination policy and accept that any evidence of discrimination by the volunteer in any form will result in instant dismissal from the program with no refund.
Under 18 Volunteers
Volunteers who participate in a Pro-Passion Projects volunteer program prior to turning 18 years old are required to submit a signed consent from their parent or legal guardian(s) before Pro-Passion Projects can process their application and secure their place on the program.
The Under-18 Volunteer is not entitled to participate in the program unless their parent or guardian has validly executed the consent form and any project-specific requirements of ProPassion Projects or the Local Team has a copy of this on their profile.
The Under-18 Volunteer and their parent/guardian each acknowledge that whilst on a volunteer program, it is the Under-18 Volunteer’s responsibility to make all reasonable efforts to avoid any activity, environment, object or substance that may have an adverse effect on the Volunteer’s health or well-being.
If the Under-18 Volunteer fails to comply with the Code of Conduct or other risk mitigation provisions, Pro-Passion Projects reserves the right to withdraw the Under-18 Volunteer from the program at any time, when such action is reasonably determined by the appropriate ProPassion Projects or Ghana Team representative to be in the best interests of the health, safety, and general welfare of the program, other participants or of the individual participant. Expulsion of the Volunteer is not subject to appeal. Withdrawal of the Volunteer from the program will be at the Volunteer’s and/or Parent/Guardian’s expense without any right to a refund. All program participants acknowledge that they will be responsible for their own actions at all times. Participants will be required to sign a behavior contract during their program orientation.
To the maximum extent permitted by law, the Under-18 Volunteer and their parent/guardian release Pro-Passion Projects from any claim, suit, action or proceeding in respect of the removal, and/or entering, of the Under-18 Volunteer from or into the program in accordance with this Agreement.
Volunteer Behavior
The volunteer agrees to comply with the Ghana Team’s code of conduct and waiver. Pro-Passion Projects Ghana Team reserves the right to dismiss a volunteer from the program at any time without refund, in the event that these Terms and Conditions or the local team’s code of conduct are breached.
Pro-Passion Projects reserves the right to notify the emergency contact appointed by the volunteer, and also the volunteer’s education institution or employer if traveling under its oversight, in the event that the volunteer is dismissed from the program or in other circumstances deemed appropriate by Pro-Passion Projects.
Pro-Passion Projects Certificate of Volunteer Service is conditional upon the volunteer’s good behavior on the program and will not be provided to any volunteer who has received a complaint during their program from the local team, placement team, host family, local community, or law enforcement officials.
Drug and Alcohol Use
The volunteer must abide by the rules put in place by the local team, volunteer placement institution, and the host family in regard to alcohol consumption. Drug use (unless prescribed by a doctor) is strictly prohibited and will result in instant dismissal from the program with no refund.
Child and Vulnerable Adult Protection Policy.
Volunteers must read and adhere to the Pro-Passion Projects Child Protection Policy and agree to follow all procedures contained within it. If at any time the volunteer fails to follow the guidelines set forth by Pro-Passion Projects Child Protection Policy, they understand that their volunteer program may be terminated, with no entitlement to any refund.
Despite anything else in this agreement, our liability in connection with this agreement, whether in contract, negligence, statute or otherwise, is limited in all respects to the total amount of Fees paid by you to us under this agreement for the specific volunteer program on which the loss or damage was suffered. We are not liable for any Consequential Loss whether caused by our breach of contract, negligence, breach of any statutory duty or otherwise, suffered by you in connection with this agreement.
To the full extent permissible at law, all representations, terms, warranties, guarantees, or conditions whether implied by statute, common law or custom of the trade or otherwise, including, but not limited to, implied warranties and guarantees, are excluded.